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Career Profile

First-Line Supervisors of Non-Retail Sales Workers

What they do:

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Also Called:

Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader, Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader

Job Data & Employment

*National data provided by O*NET & BLS
Compare State data      Compare Metro Area Data   
$50,320
Starting Salary (2025)
$87,520
Median Salary (2025)
0.0%
Projected Job Growth
214,390
Employment (2025)

Typical Tasks

Provide staff with assistance in performing difficult or complicated duties.
Hire, train, and evaluate personnel.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Plan and prepare work schedules, and assign employees to specific duties.
Listen to and resolve customer complaints regarding services, products, or personnel.

A day in the life

What kind of work is this?

Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people

What personality traits do you need to succeed?

Integrity
Attention to Detail
Dependability
Leadership
Initiative
Self-Control

What key skills are needed for this job?

Active Listening
Monitoring
Management of Personnel Resources
Speaking
Time Management
Judgment and Decision Making

Expected Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Common Activities

Communicating with Supervisors, Peers, or Subordinates

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Coaching and Developing Others

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Making Decisions and Solving Problems

Analyzing information and evaluating results to choose the best solution and solve problems.

Education & Preparation

Some occupations may require additional education, advanced degrees, and years of experience in the field.
Talk to your support team on campus about this career pathway and additional degree information.
Job Zone 4

Considerable Preparation Needed

Education

Most of these occupations require a four-year bachelor's degree, but some do not.

Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations.

Training

Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Typical Education Required

Education a new hire may need

  • Bachelor's degree 45%
  • Some college 16%
  • High school diploma 16%
  • Master's degree 13%
  • Associate's degree 10%
Source: O*NET Education, Training & Experience data

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*Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.